In today’s world of online review sites, there is no shortage of ways to learn what past customers are saying about your service, products, or reputation. Unfortunately, having reviews on so many different platforms can make it challenging to respond to them promptly. It can also make it impossible for your website to benefit from these reviews. Iceberg Web Design has the solution!
Reputation Management Will Showcase Your Reviews
Reputation Management is the perfect way to showcase your reviews on your website using a customizable widget. To see how this looks in action, take a look at two Minneapolis businesses for whom we have been providing reputation management services.
One is Blaine Kennels, a full-service boarding, training, daycare, and enrichment facility for dogs just north of the Twin Cities. You can see their review widget about halfway down the page.
The other site is Concrete Coatings of Minnesota, a Minneapolis company that takes old concrete and makes it look gorgeous by coating it. Their review widget is close to the bottom of their site.
And, of course, there is our Minneapolis website development company, Iceberg Web Design.
More Reviews Means Better Online Visibility
You have worked hard to offer excellent customer service. In the past, your business would be rewarded by word-of-mouth recommendations. Today, word-of-mouth has been replaced by online reviews. The world has gotten smaller, and your next customer may not live in the same country as you.
How do you increase the number of reviews you get? Just ask! According to Birdeye’s The 2022 State of Online Reviews, “35% of consumers will leave a review at least half the time when asked by a business, and 12% will leave a review every time.” So, the more you ask for reviews, the more you will get.
Make It Comfortable To Review Your Business
Reviews don’t have to be lengthy or time-consuming to write. Often shorter is sweeter. You can request a review via text message if your customers prefer text. This request can automatically be sent out 2 hours after the point-of-service when the great experience the customer just had with you will still be top-of-mind.
What If A Customer Leaves A Bad Review?
It can happen to anyone because you can’t please everyone. Thankfully, people reading reviews understand this. They want to see how you, as a business, respond. The worst way to respond is to do so rudely. Almost as bad as that is not to respond at all. We can show you how to respond graciously to show you care about your customers.
And these reviews won’t slip through the cracks because with Reputation Management, whenever a review is posted on Google, Trip Advisor, Yelp, or anywhere else, it will automatically be found and reported to you so you can respond within the Reputation Management dashboard.
Learn More About Reputation Management Services
Give us a call. We would love to discuss how we can increase your business’s customer engagement and online visibility through reputation management services.